At usurfusave.com, your satisfaction is our top priority. We are committed to providing a safe and trustworthy shopping experience for all our customers. Our Buyer Protection Policy ensures that you can shop with confidence, knowing you are covered in case any issues arise with your order.

What Our Buyer Protection Covers

You are entitled to the following protections:

  • Non-Delivery: If your item doesn’t arrive, you are eligible for a full refund.
  • Damaged or Defective Items: If your item arrives damaged or significantly different from the product description, you are entitled to a refund or replacement.
  • Not as Described: If your item differs significantly from the listing, such as in size, color, or functionality, you may request a refund or exchange.

How to File a Claim

If you experience any issues with your order, follow these steps:

  1. Contact Us: Notify us at buyerprotection@usurfusave.com within 5 days of receiving your item. Please provide your order number and a description of the issue. Photos or videos of damaged or incorrect items may be required to support your claim.
  2. Return or Refund Request: If a resolution cannot be reached, you can request a return or refund. Our team will assess the claim and guide you through the process.
  3. Refund Processing: Once approved, refunds will be processed within 1-10 business days, depending on your payment method.

Return Shipping Costs

  • If the item is damaged, defective, or incorrect: We will cover the return shipping costs.
  • If you change your mind: You will be responsible for return shipping.

Exclusions

Certain items are not covered under this policy, including:

  • Items damaged after delivery due to improper handling or use.
  • Custom-made or personalized products.
  • Perishable goods.
  • Items that cannot be returned due to hygiene or health reasons (e.g., certain personal care items).

Contact Information

If you have any questions about our Buyer Protection Policy or need assistance with a claim, you can reach us at:

usurfusave.com
114 Magnolia Avenue
La Grange, Kentucky 40031
Phone: 1-502-616-8006
Email: buyerprotection@usurfusave.com