Last Updated: 9/15/2024

At UsurfUsave.com, customer satisfaction is our top priority. If you’re not completely satisfied with your purchase, we’re here to help. Please review our policy below to understand our return and refund process.

Return Policy

  1. Eligibility for Returns:
    • Items must be new, unused, and in the original condition that you received them.
    • All returns must be in the original packaging and shipping box.
    • Returns must be initiated within 30 days from the delivery date.
  2. Non-Returnable Items:
    • Certain items like perishable goods, custom-made products, or personal care items may not be eligible for return. Please check product descriptions for exclusions.
    • Gift cards are non-returnable and non-refundable.
  3. Defective or Damaged Items:
    • If you receive a product that is defective or damaged, we will gladly offer a replacement or a full refund. Please notify us within 7 days of receiving your order and provide photos or a description of the issue.
    • Defective or damaged items must be returned in their original packaging to process a refund or replacement.

Refund Policy

  1. Refund Process:
    • Once we receive your returned item, we will inspect it and notify you via email of the approval or rejection of your refund.
    • If approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 7–10 business days.
  2. Partial Refunds:
    • In certain cases, only partial refunds may be granted if items are not in their original condition, are damaged, or missing parts (not due to our error).
  3. Shipping Costs:
    • Return shipping costs are the responsibility of the customer unless the item is defective or damaged.
    • For defective or damaged items, we will cover the cost of return shipping.
  4. Exchanges:
    • We will replace defective or damaged items. If you need to exchange an item, please email us at returns@usurfusave.com.

How to Initiate a Return

  1. To start a return, please contact our customer support team at returns@usurfusave.com with your order number and a brief description of the issue.
  2. Once your return is approved, we will provide you with the necessary return shipping instructions.

At UsurfUsave.com, we’re committed to providing an excellent shopping experience. If you have any questions about our refund or return process, feel free to contact us at returns@usurfusave.com.